Frequently Asked Questions by Authors
1. In what way MilliArt can help me in promoting and selling my works?
MilliArt gives authors a free space to show their works to potential customers and tell the world about themselves. We host your work on our web site and promote their advancement with additional marketing tools designed specifically for professional artists. In addition, we place free of charge information about the author, conduct interviews, and organize joint and solo exhibitions of their works.
2. Why do I need to write my biography and put additional information about myself?
Biography of the author and creative position - this is his way of presenting himself and show his attitude to the art and who he is in the art, philosophy of his art. These are very important factors that will help to sell your work and are the necessary elements to understand your creative buyer. When deciding whether to buy a work of art Buyers often look for personal and emotional connection, both with the work of art, and with its author.
Telling the fascinating story of a painting or sculpture, that influenced you when you created it, you will help the buyer to create the necessary emotional connection with your work and, ultimately, decide on a purchase.
3. How can I place my works at the portal?
We offer you to register at our web portal by filling in the autor form in section Cooperation and send
3 photos(format JPEG) of your works. If they are close to our selection criteria (consistent format and market conditions),we will post them on our website and inform you about that.
4. How many works can I upload?
You can send up to 10 your works to place them at our website.
5. Can I enter my profile at your portal.
No, because we do not have profile sections. Milliart places images of your works by itself. You can always replace the image of any of your work, posting on the website Milliart, the image of other works (assuming that it follows the format of the site) or even remove the image of any of your work. Simply notify the administrator Milliart, free of charge by calling the site the phone by pressing "Call" or by writing to info@milliart.com
6. What I need to do if I’ve already sold my work that is at your portal?
We do not require exclusive rights to sell creative works through the site Milliart. In the case of a sale is not through the site Milliart, please, no later than 24 hours, notify the administrator Milliart, free of charge by calling the site the phone by pressing "Call" or by writing to info@milliart.com.
7. What additional information author need send you about his(her)sculpture?
In addition to complete characterization of the work (title, description, material, dimensions (width x height x depth), the price), the author points out the weight of sculptures (kg), and provides photographs of sculptures from 3 sides.
8. What kind of information the author provides a schedule and work in the author's technique?
In addition to complete characterization of the work (title, description, material, dimensions (width x height), the price), the author points out the name of the technique and provides extra large picture of complex elements.
9. Where are the creative works are posted on the site Milliart?
Work is physically located from the authors. In case of change the location of the work the author (or agent's) must inform the administrator Milliart, free of charge by calling the site the phone by pressing "Call" or by writing to info@milliart.com.
10. Can I assign a price for their work?
Yes, the author himself defines the price for their work, but he has to make sure that this price corresponds to market conditions, it does not exceed the price on other sites and includes the commission Milliart.
11. What is the commission Milliart?
Commission Milliart is 25% or the amount of agreement by the author for all works sold through Milliart.
12. Image of what size and in what format should I send for posting on Milliart?
The ideal image size should be no larger than 500 KB in the format jpg, jpeg, or png.
13. When the author receives payment for the sold via Milliart work?
Milliart transfers money to the author for sold through Milliart work after its delivery to the buyer, and after 3 days warranty.
14. What should I do if at Milliart bought my work?
The author carefully packs work, prepares the necessary documents to send, and sends a specified Milliart transport company. After that report the number and date of shipment to Milliart info@milliart.com. Further information, see here.
15. Who can I contact if I have questions?
You can write to us at info@milliart.com or free call to the specified site phone by pressing "Call". We will be happy to assist you.
Often Asked Questions by Buyers
Account Information
1. What if I have a question about my order?
If you have any questions or concerns about your order, please contact our professional support team, free of charge by calling the site by the phone just pressing "Call" button or by writing email at info@milliart.com.
2. My personal information secure?
We are committed to protecting your privacy and does not share, sell or share email addresses with any other company in their marketing purposes without your consent in spite different circumstances . We use your personal information for internal purposes. For more information, please read the information about our Privacy Policy.
3. Do I need to register and log in to your account to view the site?
No. MilliArt Visitors can freely browse our site. Buyers use your account information to maintain and update information for faster checkout. In addition, the registered customer has the ability to save favorite works in the collection of selected works to return later and buy them, show your friends and let them buy them for you. If you can not remember your password, click here, and your information will be sent to you. You can also contact our esupport team, free of charge by calling the site the phone by pressing "Call" button or by writing to info@milliart.com.
4. How can I remove my credit card information from my account?
Just log into your account and change your payment details in your account.
5. What if I forgot my username and password?
If you forgot your password, please click here, enter your e-mail, and your information will be sent to you. You can also contact our support team, free of charge by calling the site the phone by pressing "Call" button or by writing to info@milliart.com. We will be happy to assist you.
6. Need help or have some questions?
Send a message to info@milliart.com. There is a review MilliArt? Their impressions you can write on the main page in the "Comments at MilliArt» or on the Contact Us in the page.
7. What is included in the price indicated on the site?
The site listed the price for a work of art. This does not include shipping, insurance and taxes. We are working around the world, and the cost of shipping, insurance and taxes will differ from what country you live and what delivery service you want to use. The cost of shipping and insurance are calculated separately for each customer. You can pre-learn the cost of shipping and insurance, contact the service delivery in your country or write to us at info@milliart.com. We will be happy to assist you.
8. What happens after I ordered a piece of art?
We will immediately contact the authors work to refine it, as to the cost of shipping and insurance, and inform you. Once we receive your payment, the author sends the work to you via your chosen courier. You acknowledge that you have received your order and are satisfied, we send payment to the author.
Shipping & Returns
Delivery
1. How will my shipment be sent?
All work is carefully packed to prevent damage during shipping. MilliArt sends works of art with various courier services, to provide better service and lower cost to our customers. Note that delivery times do not include weekends. Internal Delivery via Autolux and Gunsel (the next day or two). International shipping for any work available on the website www.milliart.com, via international courier service DHL, TNT, UPS, FedEx, EMS. For more information about our services, please contact our experienced support team by e-mail info@milliart.com or free calling to us directly from the site by clicking "Call."
2. What are the internal rates for shipping?
Delivery cost depends on where the order is shipped. For information on domestic rates of delivery, we recommend you contact the courier Autolux, Gunsel or another of your choice.
3. Do you offer expedited delivery option?
Yes, we can deliver your order express delivery. The cost of express delivery depends on where you want to deliver the order. For more information on the timing and costs of express delivery, we recommend you contact the courier. If you have any questions, please contact our customer support via e-mail info@milliart.com or free calling to us directly from the site by clicking "Call." We will be happy to assist you.
4. As works of art are packed, and what container is used?
We make sure that our customers were satisfied with shopping on MilliArt. All works of art without frames and subframes are sent rolled up and packed in a sturdy tube, tested for strength and stability. Some works are sent in a sturdy rectangular box. All works of art additionally wrapped in paper packaging. If you have any questions, please contact our Customer Support by e-mail info@milliart.com or free calling to us directly from the site by clicking "Call."
5. Can I use another method of packaging for the ordered my artwork?
No, MilliArt does not offer a way to package. All work is securely packed in appropriate size containers or packing material to prevent shaking and damage during shipping. If for any reason you are not completely satisfied with your purchase, you can return it within 3 days of delivery and receive a free replacement or full refund of the product.
6. How can I make the delivery of artwork to another address other than my address of payment?
It's easy. In the order process you can enter a shipping address that differs from the address of the payment. Select the "Use as shipping address" only if the shipping address matches the address of the payment. Then follow the instructions on the screen.
7. What are your international rates of delivery?
The cost of international shipping depends on what country you live and what delivery service you want to use. Remember that we are not responsible for any fees and taxes that may be assessed by your local customs office. For more information on international transportation, see International shipping and returns.
8. Is my shipment insured?
Yes, we will insure the artwork before sending. We make sure that customers were satisfied with shopping on our site. In addition, we provide an opportunity to return or replace the purchased our artwork if you're not satisfied. In some cases, if your package is lost or damaged on arrival, please contact our Customer Support by e-mail info@milliart.com or free calling to us directly from the site by clicking "Call."
9. How do I know that my shipment sent?
When your order is shipped, we will inform you by e-mail info@milliart.com indicating the number and date of shipment.
10. What if I have not received my order, but it is in the process of delivery?
Delivery time can sometimes vary depending on location and courier service. The carrier estimates about the time of delivery. If the delivery period has passed, or if you have any concerns about your order, please contact our experienced Customer Support by e-mail info@milliart.com or free calling to us directly from the site by clicking "Call." We will be happy to assist you.
11. When will my order arrive?
It depends on where you live and what delivery method is used. Once we ship your order, we will send you a confirmation email with number and date of shipment. The average delivery time is from 3 up to 15 working days from the date of shipment of art. Note that delivery times do not include weekends. If you provide a valid email address when placing your order, we will send you a notice when there was a dispatch.
Returns
MilliArt.com strives to provide you a quality product and guarantees that you will be satisfied with your order! If for any reason you are not completely satisfied with your purchase, you can return it within 3 days of delivery and get a full refund of the product. Transport, customs and insurance costs will not be refunded. If your order arrives in unsatisfactory condition, we offer you as a convenience to make a picture that will accelerate the replacement. Just make a digital photograph of the delivered order and packaging in which it arrived, attach them to an email and send it to info@milliart.com. Please specify in the message body: order number, delivery code and a brief description of the reason for the return. Your request will be processed within 24 hours, and you will receive an e-mail notification of the return. When sending the goods you want to return, please pack it in the original tube or box and fill in the return, you can find on the reverse side of the sheet order. Be sure to specify the reason for the return. We strongly recommend that you return the product in a way that is tracked. If you have any questions, please contact our Customer Support by e-mail info@milliart.com or free calling to us directly from the site by clicking "Call."
International Shipping & Returns
1. How long will delivery take?
If you entered your email address when placing your order, you will notice that the goods shipped. Actual delivery time will vary depending on destination and customs in your country. Note that some international orders shipped in the usual way, can not be tracked and delivery can take up to 20 working days.
2. How can I check the status of my order?
If you want to know the status of your order, please contact our experienced Customer Support info@milliart.com, give the number of your order and we will gladly assist you. When your order is shipped, we will send you an email with a confirmation of shipment. If delivery order is carried out by plane, we include the number of AWB in the confirmation of shipment. Note that International orders shipped in the standard way, can not be tracked.
3. What is your return policy?
We guarantee 100% satisfaction with your purchase. If for any reason you are not completely satisfied, we are happy to take back a piece of art within 3 days of delivery and will refund money (excluding transport, customs and insurance payments). For more information on the return, see return.
4. Will I be billed for payment of taxes and duties?
To get your piece of art, you are obliged to pay duties and taxes, according to local customs regulations. MiiliArt does not control and can not determine how many can make taxes and fees. We recommend you contact a local delivery service or the customs service for more information.
5. Why can not you deliver to my country?
Because of limitations of courier service we can deliver products to certain countries. If you can select your country when filling in your email address in the form of delivery, and we can deliver a work of art in your country.
6. Can I speed up the delivery of my order?
We will be happy to expedite delivery to most international shipments. If you want modify a previously specified in the order which form and method of payment if you want express delivery please contact our customer support via e-mail info@milliart.com or call us free of charge directly from the site by clicking “Call” button and we will discuss with you the possible delivery options and prices.
